A restaurant owner — New Orleans, LA
Cutting menu costs and improving reviews for a restaurant owner
Food costs invisible. Reviews going unanswered for 18 days. Catering proposals eating 2 hours each. One $20/month tool. Three problems gone.
What Was Being Lost
A restaurant owner in New Orleans ran a 60-seat Latin fusion restaurant that was profitable but leaking money in three places: food cost percentage was creeping up with no visibility into where, negative Google reviews were going unanswered for weeks, and catering inquiries sent by email were converting at under 10% because follow-ups were slow and generic. There was no marketing budget and no admin staff.
How It Was Built
Drafts responses to all Google reviews — positive and negative — in their voice within the day. Catering proposals that used to take 2 hours now take 20 minutes. Catering close rate went from 9% to 31%.
Fed in their full menu with ingredient costs. GPT identified the 8 dishes with the worst margins and suggested substitutions that maintained the dish quality. Food cost dropped from 34% to 30%.
New Google or Yelp review triggers a Slack alert. Claude drafts a response. The owner approves and posts. Average response time went from 18 days to same-day.
What Got Done
Timeline
Review workflow live in 2 days. Cost savings visible at 30 days.
Total Monthly Cost
$29/mo
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