Legal

Refund Policy

Last updated: August 26, 2026

A. The Review — Free

Submitting your project through our quiz and receiving a written review costs nothing. Because there is no charge, there is nothing to refund. If you have a question about your review or feel something was missed, email us at hello@capaion.ai and we will follow up directly.

B. Consultations — Free

Our 15-minute expert consultations are provided at no charge. Because there is no payment, no refund applies. We do ask for reasonable notice if you need to cancel or reschedule:

• —Cancelled 12+ hours before the call: No issue — just let us know.
• —Cancelled less than 12 hours before the call: Please give us as much notice as possible so we can offer the slot to someone else.
• —No-show (you don't attend): We reserve that slot exclusively for you — please cancel in advance if you can't make it.
• —We cancel or reschedule: We'll reach out promptly to find a new time that works for you.

If you had a session and felt it didn't deliver value, contact us. We stand behind our work and will make it right on a case-by-case basis.

C. Done-For-You Projects

Our execution work is priced transparently by the hour. Here is how that works in practice:

• •Work is billed for the hours it actually takes — no mark-up, no surprises.
• •Every estimate is reviewed and confirmed by Capaion in writing before any work begins.
• •Invoices itemize hours worked and milestones completed so you can see exactly what you paid for.
• •Deposits (if any) are defined in your project agreement; terms vary by project scope.
• •If we fail to deliver agreed milestones, you are entitled to a pro-rated refund for incomplete work.

The specific refund and deposit terms for your engagement are always set out in your written project agreement, which you review and sign before any work begins. We do not start without written confirmation.

D. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to dispute it with documentation of work delivered and hours logged. We always prefer to resolve issues directly — please reach out to hello@capaion.ai before going through your bank.

E. How to Request a Refund

To request a refund under your project agreement, email hello@capaion.ai with:

• •Your name and the email used when engaging us
• •A brief description of the project or service in question
• •The reason for your refund request

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

Contact

Refund questions? We're straightforward to reach: hello@capaion.ai