Legal
Refund Policy
Last updated: July 3, 2026
Plain-language summary
- ✅ $1 Report — refund available within 24 hours if your report never generated
- ✅ Free Consultation — cancellations accepted up to 12 hours before the call
- ✅ Done-For-You — refund terms in your project agreement
- ❌ No refunds for completed deliverables (generated reports, completed calls)
AI Match Report ($1)
Our $1 AI Match Report is a digital product generated immediately upon purchase. Because the report is generated and delivered instantly, we generally do not offer refunds once the report has been successfully created.
Exception
If your report failed to generate due to a technical error on our side and you did not receive your report within 15 minutes of purchase, you are entitled to a full refund. Contact us at hello@capaion.pro within 24 hours of purchase with your order details.
Expert Consultation (Free)
We want every consultation to be valuable. Our policy for consultations:
- —Cancelled 12+ hours before the call: No issue — just let us know.
- —Cancelled less than 12 hours before the call: Please give us as much notice as possible so we can offer the slot to someone else.
- —No-show (you don't attend): We reserve that slot exclusively for you — please cancel in advance if you can't make it.
- —We cancel or reschedule: We'll reach out ASAP to find a new time that works for you.
If you had a session and felt it didn't deliver value, contact us. We stand behind our work and will make it right on a case-by-case basis.
Done-For-You Projects
Custom project engagements are governed by the individual project agreement signed at the start of the engagement. In general:
- •Deposits are non-refundable once project work has begun.
- •Milestone-based refunds are defined in your project agreement.
- •If we fail to deliver agreed-upon milestones, you are entitled to a pro-rated refund for incomplete work.
How to Request a Refund
To request a refund, email us at hello@capaion.pro with:
- •Your name and email used at checkout
- •The product purchased and purchase date
- •The reason for your refund request.
We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment method.
Chargebacks
If you initiate a chargeback without first contacting us, we reserve the right to dispute the chargeback with documentation of service delivery. We always prefer to resolve issues directly — please reach out before going through your bank.
Contact
Refund questions? We're easy to reach: hello@capaion.pro